Help / FAQ

question the unknown

Ask us anything…

If you can’t find the answer below, or just don’t feel like scrolling through our FAQs, no problem. Click the chat icon in the bottom right-hand corner of your screen to speak with a live person during office hours.

We’d love to hear from you!

Call: (512) 843-0501

Text: (512) 843-0501

Message: start a conversation by clicking on the chat icon in the bottom right-hand corner. You’ll enter your name, phone number, and a short description of your question. We’ll follow up with a text or call.

Teacher Asking a Question to the Class

FAQs

LivWell Clinic doesn’t accept health insurance at this time but you can pay with all major credit cards, including your FSA, HSA, or HRA account.

In many cases, insurance will cover your prescription drugs even if the clinic does not participate in health plans. However, there are limitations so it’s best you speak directly with your health plan or pharmacy for specific details about what’s covered and what’s not covered. The cost of medication isn’t included in the cost of your visit.

Life happens! We get it. If you need to cancel, log in to the app and cancel the visit. You will receive a credit so you can reschedule or use for a future visit. If you need a refund back to your card or bank account, reach out to our support team and they will be glad to help.

Yes, log into your account, cancel your existing visit, and select a new day and time that works better for your schedule.

Direct Your Visitors to a Clear Action at the Bottom of the Page

E-book Title